FAQ
Shipping & Handling
Orders are made and shipped between 5 - 10 business days depending on the item and are shipped using USPS.
Shipping Cost
shipping is adjusted based on weight and destination.
Tracking Information
Every order comes with tracked shipping.
Currently I only ship within the United States and everything is shipped using USPS.
You can track your parcel and sign up for text alerts via the USPS tracking page. Tracking information should be provided once shipping labels are created.
✦ I have no control over what happens when your order is being processed by USPS!! ✦
Please contact us at kiana@kianarama.studio, if you have not received your package after 3 weeks domestically.
Returns, Exchanges, & Cancellation Policy
All sales are final. I do not accept returns or exchanges.
Cancellations are only accepted if we have not shipped out your order yet. Once I ship your order I can no longer cancel it. Please allow 3-7 business days for the funds to process.
If you encounter any other issues with your order, please contact us at kiana@kianarama.studio and I'll do my best to help out!